Orders & Tracking

Q: How do I place an order?
A: Simply browse our products, click Add to Cart, and proceed to checkout. You can pay online or choose Cash on Delivery.

Q: How do I track my order?
A: After placing your order, you’ll receive a tracking link via SMS/Email. You can also track from our Help Center – Track My Order page.

Q: Can I cancel or change my order after placing it?
A: Yes, you can cancel within 12 hours of placing the order. For changes, please contact our customer care team on WhatsApp or email.

🚚 Shipping & Delivery

Q: How long does delivery take?
A: Standard delivery takes 2–3 business days across UAE. For remote areas, it may take up to 5 days.

Q: Do you offer free shipping?
A: Yes! We offer Free Shipping on selected products (like Skinlite bundles). Look for the Free Shipping tag on the product page.

Q: What if my delivery is late?
A: If your delivery is delayed beyond the promised time, we’ll credit AED 20 to your account as compensation.

💳 Payments

Q: What payment methods do you accept?
A: We accept Cash on Delivery, Credit/Debit Cards, Tabby, and Tamara.

Q: Is it safe to pay online?
A: Yes. Our payment gateway is PCI-DSS compliant and 100% secure with data encryption.

Q: My payment failed. What should I do?
A: Don’t worry! Try again with another card or select Cash on Delivery. If the issue continues, contact our support team.

🔄 Returns & Refunds

Q: Can I return a product?
A: Yes, we offer free returns within 7 days, provided the product is unopened, unused, and in original packaging.

Q: How do I request a return?
A: Contact our customer service team via WhatsApp or email with your order details, and we’ll arrange a pickup.

Q: How long does a refund take?
A: Refunds are processed within 5–7 business days after we receive the returned item.

🤝 Cash on Delivery (COD)

Q: How does Cash on Delivery work?
A: Select Cash on Delivery at checkout, and pay the delivery agent in cash when your order arrives.

Q: Do you charge extra for COD?
A: No, COD is free. The price you see at checkout is the price you pay.

Q: Can I check the product before paying?
A: For safety reasons, payment must be made before opening the package. If you have any issue, you can return the item under our Free Return Policy.

🔒 Shopping Security

Q: Are my personal details safe?
A: Absolutely. We respect your privacy and never share your details with third parties.

Q: What is Purchase Protection?
A: If your order doesn’t arrive, arrives damaged, or isn’t as described, you’re fully covered by our Purchase Protection guarantee.

Q: Do you offer secure logistics?
A: Yes, all our shipments are handled by trusted logistics partners with tracking for your peace of mind.